System supporting speaker identification in emergency call center.
Jakub GalkaJoanna GrzybowskaMagdalena IgrasPawel JaciówKamil WajdaMarcin WitkowskiMariusz ZiólkoPublished in: INTERSPEECH (2015)
Keyphrases
- speaker identification
- call center
- speech recognition
- gaussian mixture model
- arrival rate
- noisy environments
- speech signal
- broadcast news
- feature extraction
- service level
- service quality
- queue length
- decision making
- audio features
- image segmentation
- agent technology
- noise reduction
- automatic speech recognition
- steady state
- pattern recognition
- video sequences
- information retrieval