Closing the Gap Between Different Knowledge Sources and Types in the Call Centre.
Debbie RichardsMegan VazeyPublished in: ACIS (2005)
Keyphrases
- knowledge sources
- cultural algorithms
- domain specific
- blackboard architecture
- semantic interpretation
- semantic knowledge
- knowledge based systems
- domain knowledge
- knowledge acquisition
- expert systems
- semantic network
- information sources
- knowledge base
- multiple knowledge sources
- general purpose
- medical knowledge
- semantic constraints
- contextual information
- semantic relations
- case based reasoning
- external knowledge
- learning process
- contextual constraints