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Analysis of a retrial queue with group service of impatient customers.
Maria Pia D'Arienzo
Alexander N. Dudin
Sergey A. Dudin
Rosanna Manzo
Published in:
J. Ambient Intell. Humaniz. Comput. (2020)
Keyphrases
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single server
retrial queue
service providers
call center
data analysis
data mining
special case
customer satisfaction
asymptotically optimal
product information
service systems
arrival process