Assessing Service Quality: Satisfying the Expectation of Library Customers 3rd Ed.
Philip James CalvertPublished in: Electron. Libr. (2015)
Keyphrases
- service quality
- customer satisfaction
- service providers
- call center
- customer requirements
- online shopping
- customer loyalty
- customer support
- electronic commerce
- quality of service
- user satisfaction
- marketing strategies
- quality management
- customer service
- competitive advantage
- product design
- information quality
- job satisfaction
- information systems
- competitive environment
- web services