Effects of Feature-Based Explanation and Its Output Modality on User Satisfaction With Service Recommender Systems.
Zhirun ZhangLi ChenTonglin JiangYutong LiLei LiPublished in: Frontiers Big Data (2022)
Keyphrases
- user satisfaction
- service quality
- recommender systems
- customer satisfaction
- information systems
- service providers
- web services
- collaborative filtering
- perceived quality
- structural equation modeling
- multi modal
- post hoc analysis
- medical images
- user perceptions
- databases
- objective measures
- quality attributes
- user profiles
- user preferences
- database