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Information technology service management models applied to medium and small organizations: A systematic literature review.
Karin Ana Melendez Llave
Abraham Dávila
Marcelo Schneck de Paula Pessôa
Published in:
Comput. Stand. Interfaces (2016)
Keyphrases
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literature review
information technology
service management
information systems
case study
knowledge management
service delivery
business management
decision making
computational intelligence
activity recognition