Organizational options for resolving the tension between IT departments and business units in the delivery of IT services.
Steven R. GordonJudith R. GordonPublished in: Inf. Technol. People (2002)
Keyphrases
- service delivery
- information systems
- change management
- government services
- business environment
- business activities
- virtual organization
- service management
- e government
- decision making
- public services
- information technology
- life cycle
- knowledge management
- enterprise architecture
- private cloud
- business management
- business processes
- inter organizational
- business organizations
- business managers
- cost efficient
- service providers
- technological innovations
- strategic management
- business partners
- competitive advantage
- business applications
- business goals
- mission critical
- service oriented
- end users
- service quality
- systems development
- governmental organizations
- business process
- workflow management
- online services
- data mining
- web services
- customer support
- business opportunities
- strategic alignment
- trading partners
- web technologies
- software development
- online marketing
- electronic commerce
- organizational structure
- knowledge sharing
- tourism industry
- business intelligence tools
- business strategy
- cloud computing
- trust relationships
- enterprise wide
- financial services
- business intelligence
- customer service
- public sector
- service discovery