Theoretical Approach for Instrument Development in Measuring User-Perceived E-Government Service Quality: A Case of Oman E-Government Services.
Taisira Al BalushiSaqib AliPublished in: Int. J. Electron. Gov. Res. (2020)
Keyphrases
- e government
- service quality
- public sector
- electronic government
- united nations
- user perceived
- national level
- government services
- information infrastructure
- developing countries
- customer satisfaction
- technology acceptance
- digital government
- public administration
- knowledge management
- structuration theory
- government agencies
- user satisfaction
- information systems
- case study
- service providers
- service delivery
- quality of service
- current practices
- response time
- information sharing
- government organizations
- job satisfaction
- databases
- business process change
- public services
- data mining