Challenges of Mining Twitter Data for Analyzing Service Performance: A Case Study of Transportation Service in Malaysia.
Hui Na ChuaAlvin Wei Qiang LiaoYeh Ching LowAngela Siew-Hoong LeeMaizatul Akmar IsmailPublished in: BIS (Workshops) (2021)
Keyphrases
- data sets
- knowledge discovery
- data processing
- data analysis
- information services
- data mining tools
- end users
- data collection
- data mining applications
- raw data
- pattern mining
- interesting patterns
- database
- data mining techniques
- data sources
- social media
- management system
- training data
- data mining
- transactional data
- network resources
- service quality
- association rule mining
- data quality
- sequential patterns
- steady state
- input data
- data management
- social networks