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Design of online survey system with an advanced IPA discrimination index for customer satisfaction assessment.

Hsiang-Chuan LiuBai-Cheng JengYi-Ting MaiYu-Du JhengHao-Tung Lin
Published in: Electron. Commer. Res. (2014)
Keyphrases
  • customer satisfaction
  • real time
  • online shopping
  • service quality
  • product design
  • information systems
  • user interface
  • online learning
  • customer service
  • design process