Understanding the critical factors effect user satisfaction and impact of ERP through innovation of diffusion theory.
Li-Ling HsuRobert S. Q. LaiYu-Te WengPublished in: Int. J. Technol. Manag. (2008)
Keyphrases
- objective measures
- user satisfaction
- critical factors
- innovation diffusion
- information systems
- case study
- negative impact
- customer satisfaction
- user engagement
- service quality
- information technology
- search experience
- knowledge management
- databases
- database
- information quality
- statistically significant
- software engineering
- government services
- individual level