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State-of-the-Art Analysis of Adopting AI-based Conversational Agents in Organizations: A Systematic Literature Review.
Tom Lewandowski
Jasmin Delling
Christian Grotherr
Tilo Böhmann
Published in:
PACIS (2021)
Keyphrases
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literature review
conversational agents
artificial intelligence
intelligent systems
information systems
case study
machine learning
data sets
information technology