Knowledge sharing among innovative customers in a virtual innovation community: The roles of psychological capital, material reward and reciprocal relationship.
Depeng ZhangFuli ZhangMengfei LinHelen S. DuPublished in: Online Inf. Rev. (2017)
Keyphrases
- knowledge sharing
- social capital
- organizational learning
- knowledge management
- intellectual capital
- knowledge creation
- community members
- knowledge transfer
- learning community
- share knowledge
- information sharing
- social software
- knowledge exchange
- information exchange
- virtual world
- virtual environment
- reinforcement learning
- e learning
- customer knowledge
- incentive mechanism
- tacit knowledge
- story telling
- inter organizational
- customer relationship management
- virtual communities
- case study