The Use of Chatbots in Digital Business Transformation: A Systematic Literature Review.
Andrej MiklosikNina EvansAthar Mahmood Ahmed QureshiPublished in: IEEE Access (2021)
Keyphrases
- literature review
- current issues
- case study
- fuzzy theory
- electronic commerce
- business intelligence
- public libraries
- business process
- business processes
- information systems development
- data mining
- knowledge management
- business models
- information systems
- fuzzy logic
- competitive advantage
- decision making
- design science
- cloud computing
- information technology
- business applications
- requirements engineering
- real world