Customer Perceived Value of Travel and Tourism Web Sites.
Maria LexhagenPublished in: Int. J. Inf. Syst. Serv. Sect. (2009)
Keyphrases
- website
- travel planning
- travel information
- potential customers
- electronic commerce
- online search
- web pages
- customer satisfaction
- web content
- customer behavior
- web server
- web usability
- internet shopping
- customer knowledge
- online stores
- user satisfaction
- web users
- perceived usefulness
- customer service
- customer relationship management
- dynamically generated
- web usage mining
- route planning
- customer requirements
- web browser
- tourism industry
- information retrieval
- retail banking
- purchase behavior
- travel cost
- positive effects
- marketing strategies
- internet users