Customer Responses to (Im)Moral Behavior of Service Robots - Online Experiments in a Retail Setting.

Mona Kegel Ruth Maria Stock-Homburg

Published in: HICSS (2023)

Keyphrases

service robots
customer behavior
behavior patterns
online learning
human robot interaction
human behavior
home environment
customer data
point of sale
neural network
balancing exploration and exploitation
electronic commerce
steady state
online communities
customer satisfaction
customer service