/1 queue with negative customers and disasters.
Ivan AtenciaPilar MorenoPublished in: Comput. Oper. Res. (2004)
Keyphrases
- single server
- service times
- single server queue
- queue size
- steady state
- arrival process
- poisson arrivals
- queue length
- queueing model
- arrival rate
- call center
- queueing systems
- service rates
- positive and negative
- waiting times
- state dependent
- queueing theory
- hurricane katrina
- heavy traffic
- priority scheduling
- customer classes
- arrival processes
- finite capacity
- emergency response
- loss probability
- special case
- service providers
- man made
- finite buffer
- holding cost
- customer relationship management
- fluid model
- natural disasters
- flow control
- emergency management
- service requirements
- customer service
- queueing networks
- disaster management