The Role of Customers and Their Privacy in an IoT Business Context.
Carlos Rompante CunhaJoão Pedro GomesArlindo SantosElisabete Paulo MoraisPublished in: WorldCIST (3) (2021)
Keyphrases
- customer relationship management
- contextual information
- big data
- cost efficient
- information disclosure
- data quality
- business intelligence
- business processes
- information systems
- management system
- electronic commerce
- rfid systems
- customer service
- private information
- business process
- knowledge management
- customer behavior
- privacy preserving
- legal issues
- data mining
- personal information
- cloud computing
- customer support
- business activities
- business opportunities