Service Brokering and Mediation: Enabling Next Generation Market and Customer Driven Service Delivery.
Kong E. ChengYitzchak M. GottliebGary LevinFuchun Joseph LinPublished in: ISADS (2011)
Keyphrases
- service delivery
- semantic web services
- service provision
- e government
- life cycle
- web services
- end to end
- service management
- service discovery
- electronic commerce
- customer satisfaction
- agent mediated
- e learning
- multimedia services
- customer service
- public sector
- online services
- government services
- public services
- mobile technologies
- computing environments
- decision making
- mobile services
- public administration
- data management