e-GovQual: A multiple-item scale for assessing e-government service quality.
Xenia PapadomichelakiGregoris MentzasPublished in: Gov. Inf. Q. (2012)
Keyphrases
- e government
- service quality
- electronic government
- public sector
- customer satisfaction
- developing countries
- public administration
- technology acceptance
- digital government
- knowledge management
- government services
- service providers
- user satisfaction
- electronic commerce
- government agencies
- federal government
- inter organizational
- service delivery
- quality of service
- government organizations
- public services
- online shopping
- job satisfaction
- information sharing
- secure information sharing
- competitive advantage
- e learning
- information and communication technologies
- knowledge sharing
- cloud computing
- response time
- web services