Enabling customers engagement and collaboration for small and medium-sized enterprises in ubiquitous multi-channel ecosystems.
Anna FenselIoan TomaJosé María GarcíaIoannis StavrakantonakisDieter FenselPublished in: Comput. Ind. (2014)
Keyphrases
- multi channel
- small and medium sized enterprises
- electronic commerce
- information and communication technologies
- single channel
- anti aliasing
- context aware
- customer satisfaction
- learning environment
- knowledge sharing
- manufacturing enterprises
- cooperative
- ubiquitous computing
- knowledge management
- channel assignment
- collaborative interactions
- virtual environment
- wireless mesh networks
- student participation
- artificial intelligence