Record Management in the Cloud: Service Quality and Service Level Agreement.
Youngkon LeeUkhyun LeePublished in: ICSI (2) (2019)
Keyphrases
- service level agreements
- service quality
- service providers
- cloud computing
- quality of service
- customer satisfaction
- information systems
- service level
- electronic commerce
- management system
- service oriented
- data management
- user satisfaction
- cloud services
- resource management
- competitive advantage
- network management
- knowledge management
- web services
- distributed computing
- business process
- qos requirements
- information quality
- resource allocation
- business processes
- competitive environment
- database
- decision making
- databases
- grid services
- incident management
- call center
- virtual machine
- data center
- load balancing
- response time
- information technology
- case study