Optimal Scheduling of Proactive Service with Customer Deterioration and Improvement.
Yue HuCarri W. ChanJing DongPublished in: Manag. Sci. (2022)
Keyphrases
- optimal scheduling
- customer service
- customer satisfaction
- service requirements
- scheduling problem
- service times
- service quality
- management system
- call center
- customer support
- scheduling algorithm
- web services
- customer behavior
- service oriented
- significant improvement
- service discovery
- electronic commerce
- service providers
- customer requirements
- neural network
- virtual organization
- service oriented architecture
- service composition
- customer relationship management
- information services
- product information
- online stores
- marketing campaigns
- arrival process