Instagram Sentiment Analysis with Naive Bayes and KNN: Exploring Customer Satisfaction of Digital Payment Services in Indonesia.
Hanif SudiraAlifiannisa Lawami DiarYova RuldeviyaniPublished in: IWBIS (2019)
Keyphrases
- text classification
- knn
- sentiment analysis
- naive bayes
- customer satisfaction
- service quality
- k nearest neighbor
- text categorization
- electronic commerce
- service providers
- opinion mining
- sentiment classification
- nearest neighbor
- classification algorithm
- logistic regression
- test instances
- feature selection
- user satisfaction
- sentence level
- labeled data
- cost sensitive
- web services
- customer reviews
- multi label
- unlabeled data
- information gain
- topic modeling
- quality of service
- support vector machine
- base classifiers
- decision trees
- majority voting
- product features
- data sets
- natural language processing
- neural network
- databases
- classification accuracy
- nearest neighbour
- credit card
- end users
- product reviews
- positive or negative