Allocating Cost of Service to Customers in Inventory Routing.
Okan Örsan ÖzenerÖzlem ErgunMartin W. P. SavelsberghPublished in: Oper. Res. (2013)
Keyphrases
- service providers
- inventory routing
- customer service
- customer satisfaction
- single server
- service systems
- single server queue
- service times
- total cost
- call center
- heavy traffic
- queueing model
- web services
- service quality
- management system
- customer demand
- holding cost
- steady state
- linear program
- service oriented
- customer preferences
- content providers
- online stores
- business processes
- customer support
- arrival process
- cost sensitive
- scheduling decisions
- service rates
- service requirements
- queue size
- poisson arrivals
- special case