Erratum to: Uncovering ITIL claims: IT executives' perception on benefits and Business-IT alignment.
Mauricio MarroneLutz M. KolbePublished in: Inf. Syst. E Bus. Manag. (2011)
Keyphrases
- return on investment
- competitive advantage
- service delivery
- high tech
- competitive intelligence
- business processes
- cost savings
- management information systems
- strategic advantage
- electronic commerce
- business models
- information systems
- business information
- business process
- data mining
- image alignment
- decision making
- business intelligence
- dynamic time warping
- service management
- decision makers
- business applications
- data quality
- end user computing
- business rules
- visual perception
- sequence alignment
- customer relationship management
- business environment