An Extended Shapley TODIM Approach Using Novel Exponential Fuzzy Divergence Measures for Multi-Criteria Service Quality in Vehicle Insurance Firms.
Arunodaya Raj MishraPratibha RaniAbbas MardaniReetu KumariEdmundas Kazimieras ZavadskasDilip Kumar SharmaPublished in: Symmetry (2020)
Keyphrases
- multi criteria
- service quality
- competitive advantage
- competitive environment
- imprecise information
- fuzzy numbers
- multiple criteria decision making
- fuzzy logic
- customer satisfaction
- electronic commerce
- goal programming
- multiple criteria
- multi attribute
- group decision making
- decision makers
- service providers
- information systems
- incident management
- user satisfaction
- information technology
- quality of service
- decision making
- multi criteria decision making
- multi objective
- objective function
- real time
- artificial intelligence
- expert systems
- game theory
- information quality
- fuzzy sets
- rough approximations
- neural network
- customer loyalty
- database
- databases
- intuitionistic fuzzy sets
- fuzzy measures
- fuzzy set theory
- control system