Mining comparative opinions from customer reviews for Competitive Intelligence.
Kaiquan XuStephen Shaoyi LiaoJiexun LiYuxia SongPublished in: Decis. Support Syst. (2011)
Keyphrases
- customer reviews
- competitive intelligence
- opinion mining
- online product reviews
- customer satisfaction
- product features
- positive or negative
- automatically extracting
- opinion words
- sentiment analysis
- user generated content
- data mining
- product reviews
- text mining
- knowledge discovery
- business environment
- database systems
- decision makers
- sentiment classification