From ICT outsourcing to strategic sourcing: managing customer-supplier relations for continuous innovation capabilities.
Alessia CiappiniMariano CorsoAlessandro PeregoPublished in: Int. J. Technol. Manag. (2008)
Keyphrases
- case study
- knowledge management
- supplier selection
- win win
- information technology
- business process
- reverse auction
- information and communication technologies
- knowledge assets
- supply chain
- competitive environment
- information systems
- decision making
- electronic commerce
- core competence
- competitive advantage
- resource based view
- process management
- customer service
- customer satisfaction
- policy makers
- strategic planning
- developing countries
- service providers
- decision makers
- customer relationship management
- organizational structure
- customer demand
- technological innovation
- public sector
- third party
- information and communications technology
- business processes
- information communication technology
- web services