Knowing your publics: The use of social media analytics in local government.
Giles MossHelen KennedyStylianos MoshonasChris BirchallPublished in: Inf. Polity (2015)
Keyphrases
- social media
- big data
- big data analytics
- content analysis
- social networking
- social media data
- e government
- social networks
- social interaction
- social media platforms
- risk management
- user generated content
- learning analytics
- social media sites
- database systems
- real world
- data sets
- information systems
- real world events
- public opinion
- online forums
- crisis management
- social networking sites
- real time
- online social networks
- machine learning
- decision trees