Such easy-to-use systems!: How organizations shape the design and use of online help systems.

Lisa Covi Mark S. Ackerman

Published in: COOCS (1995)

Keyphrases

building blocks
knowledge based systems
online learning
distributed systems
real time
complex systems
information technology
case study
learning algorithm
database
expert systems
website
e learning
decision making
retrieval systems
design principles
mission critical
legacy systems
design criteria