Do Customers Speak Their Minds? Using Forums and Search for Predicting Sales.

Tomer Geva Gal Oestreicher-Singer Niv Efron Yair Shimshoni

Published in: ICIS (2013)

Keyphrases

search algorithm
customer service
potential customers
genetic algorithm
cognitive science
search strategies
search efficiency
customer behavior
neural network
supply chain
steady state
content analysis
search tools