Managing Consumer Loyalty: An Expanded Model of Consumer Experience Management and Consumer Loyalty.
Shivani SainiJagwinder SinghPublished in: Int. J. Asian Bus. Inf. Manag. (2020)
Keyphrases
- online shopping
- mathematical model
- computational model
- purchase behavior
- formal model
- electronic commerce
- service quality
- information management
- parameter estimation
- management system
- probabilistic model
- learning algorithm
- decision support
- simulation model
- artificial neural networks
- multi agent
- decision making
- information systems