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Toward an analytic framework for understanding and fostering peer-support communities in using and evolving software products.
Andrew Gorman
Gerhard Fischer
Published in:
C&T (2009)
Keyphrases
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social networks
main contribution
real time
decision support
lightweight
theoretical framework
social network analysis
database
data sets
machine learning
artificial intelligence
clustering algorithm
case study
bayesian networks
knowledge sharing
technical systems