"Welcome Old Mate, Deal with It Newcomer" - Web Site Customer Support Evaluation Based on Customers' Experience Level.

Jonna Järveläinen

Published in: ENTER (2006)

Keyphrases

customer support
website
customer satisfaction
customer service
technical support
high tech
world wide
web pages
service quality
mass collaboration
web content
call center
potential customers
real time
supply chain
service providers