Charting the Automation of Hospitality: An Interdisciplinary Literature Review Examining the Evolution of Frontline Service work in the Face of Algorithmic Management.
Franchesca SpektorSarah E. FoxEzra AwumeyBen BegleiterChinmay KulkarniBetsy StringamChristine A. RiordanHye Jin RhoHunter AkridgeJodi ForlizziPublished in: Proc. ACM Hum. Comput. Interact. (2023)
Keyphrases
- literature review
- management system
- case study
- service platform
- fuzzy theory
- configuration management
- service delivery
- design science
- service provisioning
- artificial intelligence
- public libraries
- quality management
- service management
- requirements engineering
- information systems development
- service providers
- human faces
- current issues
- face images
- service oriented
- autonomic computing
- web services
- computer science
- workflow management systems
- knowledge management
- service oriented architecture
- end users
- service composition
- e learning
- higher education institutions
- international conference
- medical practice
- electronic commerce