Quantifying risk of service failure in customer complaints: A textual analysis-based approach.

Wenyan Song Wan Rong Yuqi Tang

Published in: Adv. Eng. Informatics (2024)

Keyphrases

data analysis
decision making
image analysis
management system
real time
neural network
service oriented
quantitative analysis
information services
risk management
service discovery
risk assessment
customer satisfaction
high risk
risk analysis
customer service