Semantic and dialogic annotation for automated multilingual customer service.
Hilda HardyKirk BakerHélène Bonneau-MaynardLaurence DevillersSophie RossetTomek StrzalkowskiPublished in: INTERSPEECH (2003)
Keyphrases
- customer service
- semantic annotation
- metadata creation
- inventory control
- digital libraries
- natural language
- semantically annotated
- customer satisfaction
- semantic information
- databases
- semantic indexing
- business strategy
- active learning
- image retrieval
- customer behavior
- call center
- cross media
- visual concepts
- semantic web
- customer support
- semantic similarity
- cross language
- image annotation
- low level features
- domain ontology
- information technology
- optimal solution
- metadata