Website Service Quality in Ireland: An Empirical Study.
Regina ConnollyPublished in: WEBIST (Selected Papers) (2008)
Keyphrases
- service quality
- website
- customer satisfaction
- service providers
- electronic commerce
- information systems
- call center
- user satisfaction
- web content
- online shopping
- competitive advantage
- quality of service
- competitive environment
- higher education
- web pages
- website design
- incident management
- job satisfaction
- potential customers
- data mining
- information quality