Are Strategic Customers Bad for a Supply Chain?
Yen-Ting LinAli K. ParlaktürkJayashankar M. SwaminathanPublished in: Manuf. Serv. Oper. Manag. (2018)
Keyphrases
- supply chain
- capacity planning
- customer demand
- supply chain management
- decision making
- customer orders
- inventory management
- inventory control
- pricing strategies
- operating costs
- bullwhip effect
- service level
- lead time
- knowledge management
- quantity discount
- supplier selection
- revenue sharing
- call center
- inventory policy
- expected profit
- planning horizon
- rfid technology
- electronic commerce
- real option
- distribution centers
- customer service
- customer satisfaction