Managing Technology Service Encounters: Provider Perspectives of Telemedicine Encounter Quality.
Cynthia LeRougeMonica J. GarfieldAlan R. HevnerRosann CollinsPublished in: AMCIS (2004)
Keyphrases
- service providers
- interactive tv
- service quality
- high quality
- key technologies
- lifecycle management
- rapid development
- web services
- emerging technologies
- management system
- service platform
- end users
- enterprise wide
- mission critical
- mobile services
- value added services
- network infrastructure
- mobile communication
- web applications
- service oriented architecture
- quality assessment
- third party
- data processing