An Empirical Examination of the Relationships between the Dimensions of Culture and E-service Quality Perceptions.
Hongxiu LiMatti MäntymäkiPublished in: Bled eConference (2011)
Keyphrases
- service quality
- customer satisfaction
- service providers
- electronic commerce
- organizational culture
- job satisfaction
- user satisfaction
- online shopping
- information quality
- quality of service
- competitive environment
- web services
- competitive advantage
- call center
- subjective norm
- information systems
- e learning
- expert systems
- incident management