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A Study on Customer Satisfaction in Mobile Telecommunication Market by Using SEM and System Dynamic Method.

Yuanquan LiJiayin QiHuaying Shu
Published in: CONFENIS (2) (2007)
Keyphrases
  • customer satisfaction
  • similarity measure
  • decision making
  • data mining
  • business processes
  • quality of service
  • life cycle
  • factors affecting
  • key factors
  • information quality