Application service quality indication to end-users in IP based networks as added value service.
Andreas RoosOlaf BonnessSabin DhakalHåkon LønsethagenIsabelle KorthalsSabine WielandAndreas SchwarzbacherPublished in: Future Network & Mobile Summit (2013)
Keyphrases
- end users
- service quality
- service providers
- customer satisfaction
- user requirements
- electronic commerce
- user interface
- user satisfaction
- application development
- web services
- web applications
- cloud computing
- social networks
- incident management
- competitive environment
- call center
- data mining
- competitive advantage
- mashup
- decision support
- knowledge discovery
- information quality
- user friendliness
- databases