AI-based self-service technology in public service delivery: User experience and influencing factors.
Tao ChenWenshan GuoXian GaoZhehao LiangPublished in: Gov. Inf. Q. (2021)
Keyphrases
- user experience
- service delivery
- influencing factors
- life cycle
- public services
- emerging technologies
- public organizations
- service provision
- e government
- user behavior
- mobile services
- mobile technologies
- end to end
- end users
- mobile applications
- user perceptions
- m learning
- user interface
- case study
- service management
- artificial intelligence
- user interaction
- government services
- expert systems
- public sector
- public administration
- web services
- service oriented
- cost effective
- government agencies
- mobile devices
- website