Productivity and customer satisfaction in Swedish pharmacies: A DEA network model.
Mickael LöthgrenMagnus TambourPublished in: Eur. J. Oper. Res. (1999)
Keyphrases
- network model
- customer satisfaction
- data envelopment analysis
- service quality
- online shopping
- internet banking
- neural network
- customer service
- immune algorithm
- user satisfaction
- software development
- product design
- customer reviews
- input output
- core competence
- gene regulatory networks
- information quality
- marketing strategies
- database
- customer retention
- multi criteria
- databases