eGovernment Front-End Services: Administrative and Citizen Cost-Benefits.
Kim Viborg AndersenRony MedagliaPublished in: EGOV (2008)
Keyphrases
- e government
- government services
- service delivery
- public services
- service offerings
- governmental organizations
- public sector
- public administration
- electronic government
- digital government
- government information
- government websites
- government agencies
- developing countries
- government organizations
- public organizations
- service oriented
- web services
- inter organizational
- information sharing
- knowledge management
- information systems
- online services
- case study
- service providers
- human centric
- federal agencies
- decision making