Mediating Effect of Intelligent Voice Assistant (IVA), User Experience and Effective Use on Service Quality and Service Satisfaction and Loyalty.
Brigid Akyamaa Appiah OtooAl Farouk SalamPublished in: ICIS (2018)
Keyphrases
- service quality
- user experience
- customer satisfaction
- service providers
- user satisfaction
- electronic commerce
- online shopping
- information quality
- information systems
- end users
- competitive environment
- call center
- quality of service
- user engagement
- user interface
- competitive advantage
- user interaction
- user behavior
- user perceptions
- user studies
- job satisfaction
- customer loyalty
- incident management
- intelligent assistant
- information technology
- mobile applications
- databases