Service quality in the USA and mainland China's fast-food restaurants.
Hong QinVictor R. PrybutokDaniel A. PeakPublished in: Int. J. Serv. Stand. (2009)
Keyphrases
- service quality
- hong kong
- customer satisfaction
- service providers
- online shopping
- user satisfaction
- information systems
- electronic commerce
- quality of service
- higher education
- recommender systems
- stanford university
- competitive advantage
- information quality
- call center
- metadata
- data mining
- incident management
- job satisfaction
- information technology
- social networks