Sensing Distress - Towards a Blended Method for Detecting and Responding to Problematic Customer Experience Events.
Sue HesseyWill VentersPublished in: HCI (21) (2016)
Keyphrases
- pairwise
- experimental evaluation
- similarity measure
- prior knowledge
- significant improvement
- cost function
- computational cost
- synthetic data
- detection algorithm
- evaluation method
- real time
- optimization method
- high precision
- segmentation method
- detection method
- clustering method
- mutual information
- high accuracy
- objective function
- reinforcement learning
- learning algorithm